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Service Plans

Service Plans

Flexible plans providing unlimited service and priority response by factory trained engineers

Fixed price service plans maximize productivity and reduce downtime

Our Service Plans offer comprehensive coverage for your instruments supported by a global network of factory trained engineers. With a selection of field and depot service programs, our solutions minimize downtime, and provide predictable costs. Our portfolio of service plans includes Performance Assurance Service Plan, Essential Protection Service Plan, and Compliance Assurance Service Plan. All our service plans eliminate the risk of unexpected expenses.

Optimize performance

Optimize performance

Annual preventive maintenance ensures that your instruments are running at peak performance and verify that the instrument meets operational specifications.

Experience priority response

Experience priority response

Rest assured that your call will receive priority response that results in reduced downtime.

Fulfill compliance requirements

Fulfill compliance requirements

The Compliance Assurance Service Plan ensures compliance for regulated environments. The plan conforms with US and EU Pharmacopeia guidelines.

Service Plan for Laboratory Priorities

Service Plan for Laboratory Priorities

Features

operational

Performance Assurance Plan

This plan delivers the most integrated level of service and is critical for instruments where reducing operational risk, optimizing instrument performance, and maximizing uptime is of utmost importance. This plan includes PM service.

Target

Essential Service Plan

This plan is designed to deliver a core level of service and is appropriate for systems central to laboratory operations, providing quality repair with minimum resolution time.

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Compliance Plans

Instrument compliance for regulated environments is ensured to maximize uptime and maintain instrument reliability to meet your compliance requirements. This plan includes a PM OQ service.

Custom service plans

If our fixed price service plans don’t meet your needs, we can design a solution to address your specific requirements. We also offer coverage for instruments across multiple locations.

engineers

Factory trained engineers

To ensure your system operates reliably and performs according to operational specifications, we recommend you use factory-approved parts installed by our qualified and service personnel.

scientific team

PhD level scientific team

Our engineers are supported by the Technical Support Team of PhD scientists who understand your research and instrument needs.

Latest Resources

Plan Options

Service Plan Feature Comparison Chart

On-site service feature
Performance Assurance
Compliance Assurance
Essential Protection
Unlimited service calls
Done
Done
Done
Repair parts
Done
Done
Done
Labor and travel
Done
Done
Done
Response time
Priority
Priority
Priority
Preventive maintenance
1-2 per year
Horizontal Line
Horizontal Line
Operational Qualfication with Preventive Maintenance
Horizontal Line
1-2 per year
Horizontal Line
Loaner unit
Done
Horizontal Line
Done
Hardware and firmware updates
Done
Done
Done
Factory-trained engineers
Done
Done
Done
On-site application support
Done
Done
Done
Ph.D-level technical support access
Done
Done
Done
Molecular Devices factory-approved parts
Done
Done
Done
Online support resources
Done
Done
Done

Maintenance, repair, and customization

center (Depot)6 service features

Performance Assurance
Essential Protection
Unlimited service
Done
Done
Horizontal Line
Repair parts
Done
Done
Horizontal Line
Labor and shipping
Done
Done
Horizontal Line
Response turnaround time
Priority
Priority
Horizontal Line
Preventive maintenance
1 per year
Horizontal Line
Horizontal Line
Loaner unit
Done
Done
Horizontal Line
Hardware and firmware updates
Done
Done
Horizontal Line
Factory-trained technicians
Done
Done
Horizontal Line
Ph.D-level technical support access
Done
Done
Done
Molecular Devices factory-approved parts
Done
Done
Horizontal Line
Online support resources
Done
Done
Horizontal Line
  1. Two PM plans are available for select instrument platforms.
  2. Priority response varies by region and specific service agreement. Please consult with your regional Service and Support Center for additional information.
  3. Loaner units for selected instruments only and subject to availability.
  4. Updates apply to selected hardware updates and minor software updates. Inclusions vary by instrument model.
  5. Where available and for selected instrument platforms.
  6. Repair completed at local Molecular Devices repair center.

Resources of Service Plans