Molecular Devices Online Support

Welcome to Molecular Devices Online Support. This site supports both prospective and existing customers by providing easy and quick access to information and documents that will help drive the success of your drug discovery and life science research efforts.

Knowledge Base: For access to support documentation and software downloads as well as technical and troubleshooting information, please visit our new on-line Knowledge Base. 

Technical Support: We provide personal technical support through our Global Customer Support Representatives and Applications Team.  Submit your Service Request Form online or call us at 1-800-635-5577 (US, toll free) or 1 408-747-1700. In Europe call +44 (0) 118 944 8000. 

Applications Support: We deliver high-value applications support across a wide range of applications and all of our bioanalytical systems through PhD-level staff scientists. If you are having difficulty with any step of integrating our systems with your applications, or simply need a recommendation for the most appropriate fluorophore, we're here to help. Applications support documentation is also available via both our Knowledge Base and Information Center.  

Product Training: We offer a variety of training courses for customers at our Sunnyvale, CA and Downingtown, PA facilities in the US, as well as via an ongoing program of technical and application webinars. We also provide customer training onsite at the time one of our instruments is installed in your laboratory. If you are in need of additional training options, please contact one of our customer support representatives.

Genetix Product Support: For service and support of Genetix products, contact us here.