Service and Support
Comprehensive service solutions for your instruments and systems supported by a global network of factory trained engineers.
TECHNICAL SUPPORT
NORTH AMERICA
+1 800-635-5577
Monday to Friday 7am - 5pm Pacific Time
EUROPE
+44-118-944-8000
Monday to Friday 8am - 5pm GMT
SpectraNet – Our new customer care portal
SpectraNet, an intuitive, simple-to-use, self-service portal available 24/7. Our customer care portal provides a new level of experience – from instrument management, to knowledge base articles, to service requests – SpectraNet is designed to get our customers back to their research, quicker and easier than ever before
Create your account today to get full access to integrated content and world-class service and support.
Register your instruments
Keep track of your instrument(s) – review warranty, service plan, or request service all in one dashboard.
Read Knowledge Base articles
Search, read, and bookmark thousands of Knowledge Base articles written by Ph.D. level scientists.
File a support ticket
Getting support has never been easier—ask a question, request information, or submit a support ticket and quickly check status on your account.
View additional resources
Find all resources related to your instruments in one place – application notes, safety data sheets, certificates of analysis, videos, and user guides.
Track your Service Plans
Keep track of service plans for each instrument. Know when plans are up for renewal, and ensure there are no gaps in coverage.
Support Options
Incredible breadth of services that include fixed-price service plans, time and materials, qualification and validation, preventative maintenance, and relocation.
Knowledge Base
Knowledge Base and other key resources have been integrated into Spectranet and available to the public.
Professional Services
Global service and support performed by factory trained service engineers
Laboratory Automation & Customization Solutions
Complete solutions for a fully integrated lab automation workflow
Service Plans
Flexible plans providing unlimited service and priority response by factory trained engineers
Instrument Buyback Program
If you have a Molecular Devices instrument you no longer use, it may qualify for our Buyback Program. We actively purchase our pre-owned instruments and remove your anxiety of selling through online marketplaces. Based on the instrument size, we will either send you a prepaid box or send someone to pick it up.
